FreshEkie ("we", "our", or "us") operates the FreshEkie mobile application and the website https://freshekie.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our services.
By accessing or using our application or website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We collect the following personal information:
Phone number, which is used for user identification, communication, and to facilitate remittance-related services.
We do not collect or store financial information such as bank details, card details, or wallet balances.
1.2 Automatically Collected Information
When you use our app or website, limited technical information may be collected automatically, including:
- Device type and operating system
- App usage information
- IP address (for security and service reliability purposes)
2. Use of Information
We use the information we collect to:
- Provide and maintain core app functionality
- Communicate with users regarding remittance-related services
- Send important service and operational notifications
- Improve service reliability and performance
- Comply with legal and regulatory requirements
3. Notifications and Firebase Usage
FreshEkie uses Firebase Cloud Messaging (FCM), a service provided by Google LLC, solely for sending notifications to users.
At this time:
- We do not use Firebase for analytics
- We do not use Firebase for advertising
- We do not use Firebase for user profiling or tracking
Firebase may process limited technical data required to deliver notifications reliably.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Ensure proper website functionality
- Improve user experience
- Analyze basic website usage
Users can control or disable cookies through their browser settings. Disabling cookies may affect certain website features.
5. Remittance Services Disclaimer
FreshEkie acts solely as an intermediary in remittance-related services.
- We do not store, hold, or manage user funds
- We do not operate a digital wallet
- All financial transactions are processed by third-party service providers
FreshEkie is not responsible for the processing or settlement of funds by third-party providers.
6. Data Sharing and Disclosure
We may share personal information only in the following circumstances:
- With trusted third-party service providers (such as Firebase) strictly for operating core app functionality
- When required by law, regulation, or legal process
- To protect the rights, safety, and security of users and our platform
We do not sell, rent, or trade personal information to third parties.
7. Data Security
We implement reasonable technical and organizational measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration or disclosure
All data transmitted between the app and our servers is encrypted in transit. However, no system can be guaranteed to be 100% secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal obligations
9. User Rights and Data Deletion
Users have the right to:
- Request access to their personal information
- Request correction or deletion of their data
- Withdraw consent where applicable
Data deletion requests can be made by contacting us at the email address below.
10. Children's Privacy
FreshEkie does not knowingly collect personal information from children under the age of 13. If such information is discovered, it will be deleted promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our services evolve. Any changes will be posted on this page with an updated effective date.
Continued use of the app or website after changes constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: support@freshekie.com
Website: https://freshekie.com